Refund Policy

1. Overview

At DIVELEMENT WEB SERVICES, LLC, we strive to provide exceptional service and ensure client satisfaction with all our web development and AI solutions. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

2. Service Categories

2.1 Custom Development Projects

For custom web development, mobile app development, and AI/ML projects:

• Initial consultation fees are non-refundable
• Deposits paid at project commencement are non-refundable once work has begun
• Refunds may be considered if project milestones are not met as outlined in the project agreement
• Clients may request a refund within 7 days of project initiation if no substantial work has been completed

2.2 Consulting Services

For technology consulting and advisory services:

• Consulting sessions are non-refundable once scheduled
• Cancellations made at least 48 hours before the scheduled session may receive a full credit for future services
• No-shows or cancellations within 48 hours are non-refundable

2.3 Maintenance and Support Services

For ongoing maintenance, hosting, and support packages:

• Monthly subscriptions may be cancelled at any time with 30 days notice
• Refunds are prorated based on unused service time
• Annual subscriptions may receive a partial refund for unused months, minus a 20% administrative fee

3. Refund Request Process

To request a refund, clients must:

• Submit a written refund request to Eddiead3vHudson@divelementwebbsservices.com
• Include the project or service reference number
• Provide a detailed explanation for the refund request
• Allow up to 10 business days for review and response

4. Refund Eligibility

Refunds may be granted in the following circumstances:

• Services were not delivered as specified in the service agreement
• Technical issues prevented service delivery and could not be resolved
• Project cancellation by mutual agreement before substantial work completion
• Duplicate payments or billing errors

5. Non-Refundable Items

The following are non-refundable under any circumstances:

• Third-party services, licenses, or software purchased on behalf of the client
• Domain registration and SSL certificate fees
• Completed work that has been delivered and accepted by the client
• Custom design work, code, or intellectual property that has been delivered
• Services rendered more than 30 days prior to the refund request

6. Refund Processing

Once a refund is approved:

• Refunds will be processed within 14 business days
• Refunds will be issued to the original payment method
• Bank processing times may vary (typically 5-10 business days)
• Clients will receive email confirmation once the refund is processed

7. Dispute Resolution

If a refund request is denied and the client disagrees with the decision:

• Clients may request a review by senior management
• We encourage open communication to resolve disputes amicably
• Mediation services may be utilized if necessary
• All disputes are subject to the laws of Texas, United States

8. Changes to This Policy

DIVELEMENT WEB SERVICES, LLC reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Clients will be notified of significant changes via email. Continued use of our services after policy changes constitutes acceptance of the updated terms.

9. Contact Information

For questions about this Refund Policy or to request a refund, please contact us: